Client Resources

 

Hospital Policies

Appointment Policy

  • We operate on a scheduled appointment basis. Please be on time.

  • We reserve the right to reschedule any appointments arriving more than 10 minutes past their scheduled time

  • Missed appointments or last minute cancellations may incur a $25 missed appointment fee


Patient Requirements

  • All pets must be on a leash or in a carrier and properly controlled at all times

  • For everyone's safety, please allow our trained technicians to hold your pet for their exam and vaccinations

  • All hospitalized patients must be up to date on core vaccinations (rabies and distemper)

Payment Policy

  • Payment is expected in full at the time services are rendered

  • We accept major credit cards, debit, checks, and cash, as well as Care Credit

Online Pharmacy Policy

WestPaws advises our clients to steer clear of online or discount pharmacies, and we will not approve any requests, faxed or otherwise, from them. Discount pharmacies like 1-800-Pet-Meds or PetCareRx often purchase their products from a "middle man," not directly from the manufacturer, which negates all manufacturer guarantees. In addition, there are often no regulations on how these products are stored, sold and transported. That means there is no guarantee that the product you are purchasing is as effective as the "same" product you would get from a veterinarian.

If you desire to purchase from one of these companies, we will prepare a script that you can mail in to complete your order. Please plan ahead, as this takes additional processing time and may delay the delivery of your order.


Returns

WestPaws will always accept returns of non-expired and properly sealed, unopened (blister sealed) medications. We will also accept food returns in cases of adverse reaction or inappetance. For the safety of your pet and others, we cannot accept returns on any opened medications or medications that were prepared and dispensed by our pharmacy specifically for your pet.

 
 

Forms

Common Forms

You must have Adobe Reader (available as a free download here) or Adobe Acrobat installed on your computer in order to complete and save a completed form. Other PDF viewing software, including those within certain web browsers, will not save your entries and will require you to complete and print the form instead.


Welcome Sheet

Fill out this Welcome Sheet now and save time at your first appointment! Email it back to us, or turn it in at the front desk when you arrive.


Record Release Form

By law we are required to receive a written request to release any patient medical history. If you would like a copy of your pet's records, complete this form and we will be happy to print, mail, email, or fax those records wherever they need to go.


Transfer of Ownership

If ownership of or financial responsibility for your pet is being transferred from one person to another, even within your own family, we require signed authorization from both parties before we can transfer the account.


All forms can be turned in at the front desk or emailed to westpaws@westpaws.com.

 

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PetSites

PetSites

Puppy and Kitten Pack

 

401-828-5767

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