Client Resources
Hospital Policies
Appointment Policy
We operate on a scheduled appointment basis. Please be on time.
We reserve the right to reschedule any appointments arriving more than 10 minutes past their scheduled time
Missed appointments or last minute cancellations may incur a $25 missed appointment fee
Patient Requirements
All pets must be on a leash or in a carrier and properly controlled at all times
For everyone's safety, please allow our trained technicians to hold your pet for their exam and vaccinations
All hospitalized patients must be up to date on core vaccinations (rabies and distemper)
Payment Policy
Payment is expected in full at the time services are rendered
We accept major credit cards, debit, checks, and cash, as well as Care Credit
Online Pharmacy Policy
WestPaws advises our clients to steer clear of online or discount pharmacies, and we will not approve any requests, faxed or otherwise, from them. Discount pharmacies like 1-800-Pet-Meds or PetCareRx often purchase their products from a "middle man," not directly from the manufacturer, which negates all manufacturer guarantees. In addition, there are often no regulations on how these products are stored, sold and transported. That means there is no guarantee that the product you are purchasing is as effective as the "same" product you would get from a veterinarian.
If you desire to purchase from one of these companies, we will prepare a script that you can mail in to complete your order. Please plan ahead, as this takes additional processing time and may delay the delivery of your order.
Returns
WestPaws will always accept returns of non-expired and properly sealed, unopened (blister sealed) medications. We will also accept food returns in cases of adverse reaction or inappetance. For the safety of your pet and others, we cannot accept returns on any opened medications or medications that were prepared and dispensed by our pharmacy specifically for your pet.
Forms
Common Forms
You must have Adobe Reader (available as a free download here) or Adobe Acrobat installed on your computer in order to complete and save a completed form. Other PDF viewing software, including those within certain web browsers, will not save your entries and will require you to complete and print the form instead.
Fill out this Welcome Sheet now and save time at your first appointment! Email it back to us, or turn it in at the front desk when you arrive.
By law we are required to receive a written request to release any patient medical history. If you would like a copy of your pet's records, complete this form and we will be happy to print, mail, email, or fax those records wherever they need to go.
If ownership of or financial responsibility for your pet is being transferred from one person to another, even within your own family, we require signed authorization from both parties before we can transfer the account.
All forms can be turned in at the front desk or emailed to westpaws@westpaws.com.
